About

Qualifications

·         *   Graduate Certificate of Education (Tertiary Teaching), JCU, 2013-2018

·         *   Doctor of Philosophy – Tourism, JCU, 2005-2011

·         *   Bachelor of Administration (Tourism) Honours Class 1, JCU, 2003-2004 

·       *     Bachelor of Business – Bachelor of Administration (Tourism), JCU, 1999 - 2002

Biography

I grew up in Hamilton, Victoria, and at the age of 17 joined the Army for 9 years based in Townsville, North Queensland.  In 1990 employed as Registrar of Rhema Bible College a registered training institution in Townsville.  This position also involved teaching.   In 1994 this position expanded to Registrar of Rhema College of Christian Ministries incorporating both internal and external oversight.  I performed this role for 9 years.  In 1999 I enrolled at James Cook University and completed a double degree in  Business and Tourism.  Prior to commencing full-time  studies, I established my own small business which I successfully operated during my undergrad studies. An additional 12 months saw the successful attainment of a Tourism Honours Class 1 achievement.  After a further year of casual lecturing, I commenced my PhD in Tourism during which time I was offered a full-time lecturing position.  In 2010, I completed my PhD on ‘Analysing service quality for senior travellers: a mixed research approach investigating the perceptions of satisfaction in this growing tourism market’.

 

From 2012 I have been the  First Year Experience Cordinator for the College of Business at James Cook University. I have a passion to ensure that first year students’ transition into tertiary studies is an appropriate and positive experience for students from all diverse backgrounds.

My earlier research interest focused on the Senior Traveller market and the benefits of travel/tourism to the health and well-being of senior travellers. As the population of Australian senior travellers is increasing, my research  moved into investigating service quality in the tourism industry in this growing market segment. Over the past 7 years, my research has concentrated on Work Integrated Learning and the strategic embedding of employability skills, (informed by industry) within the Bachelor Business degree.    This work has been  recognised in a 2017 JCU Citation for Outstanding Contributions to Student Learning.  Ongoing  research  in this area has continued and currently collaborating with ECU working on a second publication.

 

 

Teaching
  • BU1104: Introduction to Management Concepts and Application (Level 1; TSV)
  • BU1109: Career Development for Business Professionals (Level 1; CNS & TSV)
  • BU1804: Introduction to Management Concepts and Application (Level 1; TSV)
  • BU3101: Professional Internship (Level 3; CNS & TSV)
  • BU3104: Internship B (Level 3; CNS & TSV)
Interests
Research
  • Senior Traveller Market and the benefits of travel/tourism to the health and well-being of senior travelers.
  • Service Quality in the tourism industry, specifically the senior traveler market
  • Graduate Employability Skills - Using an industry aligned capabilities framework to effectively assess student performance
  • The use of ePortfolios, ie: Pebble Pad, a tool to capture graduate employability skills
Research Disciplines
Socio-Economic Objectives
Honours
Awards
  • 2017 - Citation for Outstanding Contributions to Student Learning, James Cook University
  • 2011 - Inclusive Practice Award (Student Nominated) JCU
  • 2010 - Inclusive Practice Award (Student Nominated) JCU
  • 2010 - Certificate of Best Presenter Award The Management, Finance & Accounting Research Conference, Hawaii
  • 2008 - People and Culture Award Faculty of Law, Business and Creative Arts
Memberships
  • 2016 - Honorary Member of the CBLG Business Society
  • 2010 to 2022 - Member of Small Business Development Centre Townsville
  • 2008 to 2016 - Australian Institute of Management
Other
  • 2011 to 2016 - Jobtrain Vocational Training (AQTF) Board Member
Publications

These are the most recent publications associated with this author. To see a detailed profile of all publications stored at JCU, visit ResearchOnline@JCU. Hover over Altmetrics badges to see social impact.

Journal Articles
Conference Papers
Other research outputs

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