Dr Zahra Pourabedin ~ Lecturer Business

Dr Zahra Pourabedin is a marketing and tourism specialist with James Cook University Singapore.

Zahra's research interests include digital marketing and tourism marketing. New marketing tools, aided by the global presence of the Internet, are playing an increasingly influential role in the development of marketing strategies. Zahra examines how technology influences customer behaviour in the tourism and retail industries. In addition, Zahra has interest to work in the area of experiential marketing. She has published in peer reviewd journals, presented at international conferences and has published book chapter on these topics. She was awarded ''Highly commended paper of 2019'' by Emerald. 

Recent project she has conducted has studied the influence of electronic word of mouth on consumer behaviour.  Zahra's other project includes using big data analyticts  in marketing. 

  

Teaching

• BX2084: Sales, Services, Business Development and the Digital Frontier (Level 2; SIN)
• BX2174: Evidence Based Business Decision-Making (Level 2; SIN)
• BX3152: Managing a Global Workforce (Level 3; SIN)
• BX3181: Social Surveys and Questionnaire Design (Level 3; SIN)
• LB5122: Marketing Strategy, Analytics and Development (Level 5; SIN)
• LB5235: Applied Research Project (Level 5; SIN)

Research Disciplines

• Tourism (3508)
• Marketing (3506)
• Strategy, management and organisational behaviour (3507)

Socio-Economic Objectives

• Tourism services (1104)
• Communication (1302)

Awards

• 2019 - Recipient of Highly Commended paper of 2019 by Emerald Publisher for paper titled ‘Loyalty Membership for Luxury Hotels in Malaysia’.

Fellowships

• Associate Fellow, CIM (Chartered Institute of Marketing, UK)
• Associate Fellow of The Higher Education Academy, UK

These are the most recent publications associated with this author. To see a detailed profile of all publications stored at JCU, visit ResearchOnline@JCU. Hover over Altmetrics badges to see social impact.

Journal Articles

• Thirumaran K, Mohammadi Z, Pourabedin Z, Azzali S and Sim K (2021) COVID-19 in Singapore and New Zealand: newspaper portrayal, crisis management. Tourism Management Perspectives, 38, Article: 108849, DOI:10.1016/j.tmp.2021.100812.
• Thirumaran K, Jang H, Pourabedin Z and Wood J (2021) The role of social media in the luxury tourism business: a research review and trajectory assessment. Sustainability, 13 (3), Article: 1216, DOI:10.3390/su13031216.
• Hasliza H, Pourabedin Z, Sade A and Chai J (2018) Loyalty membership for luxury hotels in Malaysia. International Journal of Tourism Cities, 4 (2), pp. 179-193, DOI:10.1108/IJTC-01-2017-0004.
• Tran M, Jeeva A and Pourabedin Z (2016) Social network analysis in tourism services distribution channels. Tourism Management Perspectives, 18, pp. 59-67, DOI:10.1016/j.tmp.2016.01.003.

Book Chapters

• Pourabedin Z (2021) E-Service quality: evaluation of tourism websites. In: Service Excellence in Tourism and Hospitality: insights from Asia. Tourism, Hospitality & Event Management. Springer Nature, Cham, Switzerland, pp. 149-164

The map shows research collaborations by institution from the past 7 years.
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