Dr Caroline Wong is an Associate Professor in business at JCU Singapore. She completed her PhD in international business at the Australian National University and the focus of her thesis was on managing the intangible resources and competencies that have increasingly become sources of competitive advantage in the creative cultural industries such as the film industry.

Her research in knowledge management examines knowledge flows within and across industries with particular focus on Singapore. Her research publication topics have examined critically Singapore’s developmental approaches in transiting from a manufacturing/trade-dependent economy to a creative economy (with focus on creative industries) and smart city with focus on digital and knowledge-driven economy.  Her recent publications (see https://research.jcu.edu.au/portfolio/caroline.wong/ and https://orcid.org/0000-0002-0860-0540) bring to fore topical issues in a tropical country like Singapore that cut across various industries such as sustainable urban planning and economic growth, transportation, urbanization and well-being of aging population, managing waste and urban farming in a smart city like Singapore.  These publications have implications for government policies and practices, social impact and business practices and governance. 

She had been a member of the International Scientific Committee of the KCWS (Knowledge Cities World Summit) that organised the first Global Knowledge Based Development Week in Monterrey (Mexico) bringing together nearly two hundred specialists from over 30 countries in interactive forum dialogues on a global knowledge-based development agenda. She was also a member of the panel of international experts on knowledge-based cities known as the MAKCi International Advisory Board between 2007-2009 that recommended, reviewed, selected, and voted for the final list of knowledge-based cities annually. She had contributed actively to online forum, discussion, and nomination of cities for the award of “Most Admired Knowledge City” between 2008 – 2010. Her presentation of “Singapore as a knowledge-based city” aptly clinched Singapore the best knowledge city award 2008 in Monterrey, Mexico. In 2010, Caroline accepted the top knowledge metropolis award on behalf of Singapore Government held in Melbourne, Australia.

Her other international engagements included being a distinguished speaker at the EdukCircle International Convention on International Business in 2016 organized by De La Salle University, Philippines and delivered on the topic of: International Business and ASEAN Integration: Organizational Change & Challenges in the Global Cultural Economy. Her recent publications have created impact in the business & government sectors. She was a panel speaker at the Economist Intelligence Corporate Network in May 2023 with over 150 A-Suite Executives discussing challenges of promoting productive, inclusive & sustainable urbanisation drawing insights from 2 of her publications featuring the urban design of Singapore & Cairns.  In another high-level discussion with the Potsdam City Administration & community in June 2022, she was part of the New Club of Paris experts to offer suggestions and insights on Potsdam’s transformation to a Knowledge City drawing on my KM research.

Caroline’s research interest also extends into the scholarship of teaching and learning. She was invited as part of the round table panel at the Times Higher Education Campus Live SEAsia conference held at National University of Singapore on 7 Dec 2022 on the topic: Developing a new online learning university ranking: the view from South-East Asia. In Mar 2023, she also formed part of the Times Higher Education panel discussion on Looking to the future of hybrid learning in APAC to boost student and institutional success featuring exclusive findings from the THE consultancy and Class report, 'Hybrid learning: the future? This roundtable brought together a panel of experts from academia and industry to share knowledge and best practice about the new strategic challenges institutions must now embrace to deliver student success.

In exploring ways of effectively engaging first-year experience students and post-graduate students in their learning, she had collaborated with colleagues in the following research projects:

1. PELA (Post-English Language Assessment) Research

This project examined the use of PELA to predict international business students’ English writing performance with contextualized English writing workshops as intervention program. The findings published with the Journal of University Teaching and Learning Practice had generated lots of interest in this area of research.

2.  Local Global Learning Research

This project examined the impact of work-based/service-based learning on global citizenship. This research was conducted with collaboration from various Australian institutions through an Office of Learning & Teaching (OLT) Strategic grant. The project had resulted in 2 book chapters and an upcoming journal publication.



  • BU1104: Introduction to Management Concepts and Application (Level 1; SIN)
Research Disciplines
Socio-Economic Objectives
  • Quarterly Employee Recognition Award: Feather in your Cap: 1st Quarter 2021
  • 2001 - Engagement Excellence Awards 2021: Professional engagement award James Cook University Singapore
  • 2001 - Corporate staff Excellence Awards 2021: Professional Team award for Excellence James Cook University Singapore
  • 2001 - Vice Chancellor 2021 Awards for Excellence: Innovation and Change for contribution to the AACSB accreditation 1st Award, James Cook University Australia
  • 2023 to 2024 - JCUS internal research grant: S$8,108. Collaboration with JCUS colleagues. Project title: Emotional responses and reactions to academic feedback: An experimental study
  • 2023 to 2024 - JCUS internal research grant: S$3,000. Collaboration with JCUS colleagues. Project title: Application of peak and end rule in graduate academic journey
  • 2020 to 2021 - JCU Cross-Collaboration Grant: S$5,000. Collaboration with JCU colleagues. Project title: Measuring Social and Physical Wellbeing of Age-Friendly Residential Buildings: the Silver Population Wellbeing Index
  • 2019 to 2020 - JCU Cross-Collaboration Grant: A$5000. Collaboration with JCU colleagues. Project title: Urban Design and Economic Growth: A tale of two cities:
  • 2018 to 2019 - JCUS Internal Research Grant. Funded by JCUS & De Monfort University, UK. S$10,845. Collaboration with JCUS colleagues & De Monfort colleague. Project title: Luxury - Do Consumers Care? Ref: IRG201800438-AK; JCUS012-2018.
  • 2018 - Consultancy project with Responsible Seafood Pte Ltd to conduct a feasibility study of optimizing PET (polyethylene terephthalate - a form of polyester) bottle collection within the Galaxy Entertainment Group (GEG) Macau.
  • 2016 to 2017 - JCUS Teaching & Learning Grant: Funded by JCUS: S$1,200. Project title: Effectiveness of Contextualized English Literacy Support in Improving Business Students' Academic Performance
  • 2015 to 2016 - Office of Learning & Teaching (OLT): Strategic Priority Grant funded by Department of Education, Federal Government of Australia : A$229,000 in collaboration with JCU Australia & Western Sydney University.
  • 2022 - SFHEA (Senior Fellow Higher Education Academy)
  • 2010 - International Society for the Scholarship of Teaching & Learning (ISSOTL)
  • 2010 - Higher Education Research & Development (HERDSA)
  • 2004 - Australia and New Zealand Academy of Management (ANZAM)
  • 2004 - Australia and New Zealand International Business Academy (ANZIBA)
  • 2008 to 2009 - British Academy of Management (BAM)
  • 2007 to 2008 - Academy of International Business (AIB)
  • 2023 - Times Higher Education Panel Discussion: Looking to the future of hybrid learning in APAC to boost student and institutional success featuring exclusive findings from THE consultancy and Class report, 'Hybrid learning: the future?'
  • 2023 - Part of JCU Singapore Business School team that staged the Western Sydney University visit for a 3-day workshop around marketing strategy, product innovation, branding and consumer behavior. 23 - 24 Feb 2023
  • 2023 - Knowledge city expert panel speaker for roundtable discussion with Potsdam City Administration & Potsdam community, June 25, 2022
  • 2023 - Panel speaker at the Economist Intelligence Corporate Network (EICN) SG : Cities of the Future Urbanisation, megacities and how we will live in the future.
  • 2022 - Chair of Learning and Teaching in Knowledge Management track at the 17th International Knowledge Management Conference, Potsdam University of Applied Sciences ,23-24 June 2022.
  • 2022 - Roundtable panel speaker at the Times Higher Education Campus Live SEAsia conference, 7 Dec 2022. Developing a new online learning university ranking: the view from South-East Asia – National University of Singapore , 7 December 2022.

These are the most recent publications associated with this author. To see a detailed profile of all publications stored at JCU, visit ResearchOnline@JCU. Hover over Altmetrics badges to see social impact.

Journal Articles
Book Chapters
Conference Papers

ResearchOnline@JCU stores 34+ research outputs authored by A/PROF Caroline Wong from 2006 onwards.


The map shows research collaborations by institution from the past 7 years.
Note: Map points are indicative of the countries or states that institutions are associated with.

  • 5+ collaborations
  • 4 collaborations
  • 3 collaborations
  • 2 collaborations
  • 1 collaboration
  • Indicates the Tropics (Torrid Zone)

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